View Hull SCB procedures manual View Hull SCB procedures manual

Quick Guide

October 2018


  1. Display and Browser Options
  2. Structure of the Online Procedures
  3. Amendments
  4. Planned Updates
  5. How to Find a Chapter
  6. Terminology
  7. Glossary and National Contacts
  8. Register for Updates
  9. Copyright
  10. Printing and Retaining Copies

1. Display and Browser Options

People with a visual impairment may have difficulty accessing the online procedures.

To change the size of the text/layout - please use these accessibility buttons


which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

2. Structure of the One Procedures

This site contains the policies, procedures and guidance for Hull Children and Families Service.

Separate Children's Homes and Children's Centres procedures can be accessed from buttons on the left side of the screen.

The site is linked to the Hull Safeguarding Children Board Guidelines and Procedures via the button on the left of every screen allowing the Safeguarding Children Board procedures to open in a pop-up window, simply close the window when you have finished with the Safeguarding Children Board procedures.

3. Amendments

Where a chapter has been amended, it is marked as 'updated' in the Contents list and at the top of each chapter, it is also listed in the table below.


Click here to view details of updates made to the procedures.

4. Planned Updates

These procedures will next be updated during April 2019. If you would like to suggest a change to the procedures, please discuss your suggestion with your line manager in the first instance.

Any comments or chapters that need to be included therefore, should be sent by the middle of January 2019 to: Ruth Gray (

5. How to Find a Chapter

Procedures and guidance are located in individual 'Chapters' which are available from a 'traditional' Contents List - on the left hand side of the screen.

5.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The procedures are categorised under a number of Service Sectors, like 'Looked After Services',

SECTIONS: Within each Service Sector e.g. 'Planning for Looked After Children', you will find a Section (group of procedures) like 'Adoption and Permanence'.

CHAPTERS: Under each Section, you'll find individual Chapters/Procedures e.g. 'Placement and Support Panel'.

If you are not sure which service or section to look in, try 'Search' which will help you identify the information you are looking for. This facility is available via a blue button on the left of the screen.

6. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Child' or 'Young Person' both these terms are used to mean any child under the age of 18
'Staff' or 'Carer' means all Staff and Carers (including) whether employed or not
'Parent' means person with Parental Responsibility
'Regulatory Authority' Regulatory Authority is the generic term used in the procedures to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

7. Glossary and National Contacts

As the procedures contain terms which readers are not familiar with a glossary of definitions is available from the button on the left hand side of the screen.

This is a live online resource, containing key definitions for social care practitioners.

There is also a National Contacts resource which contains details of key national agencies and organisations likely to be relevant to users of the procedures.

Some procedures will have these key definitions highlighted in blue, this link will take you to the index of the online glossary.

8. Register for Updates

You can register with us to receive automatic notifications when the procedures are updated, as well as information about the briefings we regular publish. To register please click on the 'Register for Updates' button on the left of the screen, and send us your details.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

9. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Hull Children and Families Service.

10. Printing and Retaining Copies

The procedures should normally be viewed online but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure

Please note, the procedures will be updated regularly, so staff should avoid retaining printed versions - hard copies are only valid for 72 hours.